Delivery & Returns
Shipping Policy
Shipping from our warehouse in Auckland to anywhere in New Zealand is FREE.
We import products from all around the world to our warehouse in Auckland, New Zealand.
From there we use local Courierpost or Fastway to deliver your order directly to your door.
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Orders received before 9 am will leave on the courier that day and arrive in 1-2 days.
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Orders received after 9 am will leave on the next day's courier and arrive in 2-3 days.
There are no customs import fees, duty or airport clearance fees as the products are all being dispatched locally from our warehouse in Auckland.
We 100% stand by our product and service, our products are guaranteed to arrive and almost all come with an extensive manufacturer's warranty.
Return & Exchange Policy
If you wish to return an item to us, then please do so within seven days of receipt of your order.
The product must be returned in new, sealed and unused condition, in the original box and with all paperwork to ensure full credit.
“New and unused” means that there are no scratches, marks, fingerprints, or blemishes on the item; and there are absolutely no signs of wear on the product or the box.
For safety reasons we cannot accept a return of any item with any indication that it has been used in any way whatsoever.
After inspection of your return, our accounts team will process a refund or store credit within 30 days.
If you have an item that you have purchased from us had developed a fault please contact us. With your order number; we will assist and provide further steps.